Warning | Snow Detours

It's snowy out there! Due to weather conditions, some routes may be behind schedule or required to detour. We are working hard to get you to your destination safely, so please be patient and give yourself extra travel time. We recommend checking if your route is affected while planning your trip. Please bundle up, we're coming!

View service updates Travelling in winter
Text 74100 to report safety concerns. Msg & data rates may apply.

Travel Tips

Here’s some tips to help make your trip safe, enjoyable and on schedule.

  • The best time to call and book a trip is after 11am. This is when the phone lines are less busy.
  • Be ready at the start of the pickup window that you were given. This will help us keep on schedule and not delay other pickups that are scheduled after yours.
  • Ensure the residence and destination is accessible. Arrange to have your sidewalk/driveway cleared of snow and ice so that we can get you to the vehicle safely.
  • Keep your personal information up-to-date. We can easily be reached at 403-537-7777, option 5.
  • Cancel trips as soon as possible and no later than two hours in advance.
  • Ensure you bring snacks, your medication and extra oxygen if you require it, in case of a delay.
  • Carry on limit is two shopping bags – or what can fit on your lap.
  • If you travel using mobility devices, please make sure they are documented in your customer profile and that changes are updated with us.