Information | Real-time information system unplanned maintenance

Please note that our real-time information system is down for maintenance, and real-time information on our App, Teletext or Teleride may not be accurate. You can find scheduled arrival times by selecting your route from our “Schedules and Maps” section on our website. Thank you for your patience as we work to keep things running smoothly!

Text 74100 to report safety concerns. Msg & data rates may apply.

Waitlisted/no solution found trips

If a requested trip cannot be accommodated in the system, you may be given the option to waitlist your trip request.

1.  If you receive a message that “No solution was found at the requested time”, you can choose to “Modify”, “Cancel”, or “Continue” with the request.

2.  If you choose to “Modify” or “Cancel” your request, you will be brought back to the “Book a trip” page where you can modify as needed.

3.  If you want your request to be waitlisted, click “Continue”. This will bring you to the “Complete your trip request” page where you can enter pick-up/drop-off instructions.

4.  Once you are ready, click “Submit request”. You will see that your request has been submitted successfully and the trip will be placed on a waitlist.

5.  Once a trip has been waitlisted, you will need to confirm the pick-up window after 7 p.m. the night before.