Caution | Teleride technical issues

At this time, we are aware that customers may be experiencing issues receiving the correct schedule information on Teleride (403-974-4000). If so, please end the call and wait a few minutes before trying to call again. You can also use Teletext (text 74000), download the Transit app, or use the Trip Planner on our website for scheduling information. We apologize for any inconvenience this may cause. Thank you for your patience as we work to resolve this issue as quickly as possible.

Text 74100 to report safety concerns

Apply for Service

Apply for Service

Application process

Our application process is simple; please note, applicants must be six years of age or older to apply:

  1. Fill out an application form (Sections A-G)
    Application Form (PDF)
    *You can request an application form be mailed to you by calling 403-537-7770
     
  2. Have a medical professional fill out Section G (pages 7 - 8)
     
  3. Fax your application to: 403-537-7812 or email your application to calgarytransitaccesseligibility@calgary.ca 
     

Once your application is received we will call you to schedule an in person interview to review your application and determine if you meet eligibility requirements. These requirements are based on your physical and/or cognitive ability to use regular Calgary Transit services.

Calgary Transit Access (CTA) has a policy for guests to Calgary who may need accessible transit services. While our fixed-route fleet is fully accessible, if you are eligible for accessible transit service in your home municipality, you may be able to get temporary service within Calgary city limits from CTA. Please contact our eligibility team at 403-537-7777, option 5 to find out if you meet the criteria for visitor’s service.